Privacy Policy
This policy explains what personal information Suppree Electrical ("we", "us") collects, why we collect it, and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
When you get in touch or we do work for you, we may collect:
- your name, phone number and email address
- the address or suburb of the job
- details of the work you need, such as the service and how many units or items
- photos or files you send us
- quotes, invoices and payment records
- records of our calls, texts and emails with you
- information about how you use our website, collected through cookies and similar tools
2. How we collect it
We collect personal information when you:
- fill in a form on our website
- fill in a form in one of our Facebook or Instagram ads
- call, text or email us, or message us on social media
- book a job, or talk with us in person
3. Why we collect it
We use your personal information to:
- reply to your enquiry and give you a quote
- book and carry out the work
- send invoices and take payment
- follow up on quotes and completed jobs, and ask for a review
- keep the records the law requires of electrical contractors
- improve our website and advertising
- send you occasional news or offers, if you have agreed to receive them
4. Who we share it with
We only share your personal information when we need to, with:
- our team, and the trusted contractors who help us complete your job
- the businesses that run the software we use for enquiries, messaging, job management, accounting and payments
- our marketing and technology partners, who help us manage our advertising and enquiries
- regulators such as Energy Safe Victoria, or others, when the law requires it
Some of these providers store information on servers outside Australia, including in the United States. We use providers that take reasonable steps to keep information secure.
We do not sell your personal information.
5. Marketing
We will only send you marketing messages if you have agreed, or if the law otherwise allows it. Every marketing message tells you how to stop them, for example by replying STOP to a text or clicking unsubscribe in an email.
6. How we keep it safe
We store personal information in password protected systems and take reasonable steps to protect it from misuse, loss and unauthorised access. When we no longer need information, and the law does not require us to keep it, we delete it or remove anything that identifies you.
7. Seeing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.
8. Questions and complaints
If you have a question or a complaint about how we have handled your personal information, please contact us first and we will do our best to sort it out. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
9. Changes to this policy
We may update this policy from time to time. The latest version is always on this page.